Issue ID | 1173461 |
Internal NHTSA # | 10704283 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CARAVAN |
Model Year | 2009 |
File date | 12/08/14 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I 've had multiple times that this has happen mostly at slow speeds. I would be going along and hit a hole or bump of some sort and i would lose the power steering, thus the engine would be dead! Lucky it was always at low speed, hate to know what would happen at a faster speed. Anyway i got a recall notice about that same time, and have been in 3 times to get it fixed but to no avail. I was in just april 2, 2015 and the dealer checked who knows what, but they told me i had to call a 800 number and talk to who ever. So i have tried to call 3 times the 1st times i was on the line for 2hrs and 20mins, the second time almost 3hrs, and the 3rd time 4hrs 25mins... All i get is "thank you for holding, your call is important to us, will be answered by the next available representative" and that comes on every minute with no results. I want the part fixed. What are my options if any??? The dealer tells me i have to get chrysler to ok the fix, but how do you do that if they don't answer my calls?? Thanks much. |
Vehicle Mileage at Failure | 85000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HOLMEN, WI |
VIN pattern | 2D8HN54X89RXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 10/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |