| Issue ID | 1173462 |
| Internal NHTSA # | 10704283 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | CARAVAN |
| Model Year | 2009 |
| File date | 12/08/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I 've had multiple times that this has happen mostly at slow speeds. I would be going along and hit a hole or bump of some sort and i would lose the power steering, thus the engine would be dead! Lucky it was always at low speed, hate to know what would happen at a faster speed. Anyway i got a recall notice about that same time, and have been in 3 times to get it fixed but to no avail. I was in just april 2, 2015 and the dealer checked who knows what, but they told me i had to call a 800 number and talk to who ever. So i have tried to call 3 times the 1st times i was on the line for 2hrs and 20mins, the second time almost 3hrs, and the 3rd time 4hrs 25mins... All i get is "thank you for holding, your call is important to us, will be answered by the next available representative" and that comes on every minute with no results. I want the part fixed. What are my options if any??? The dealer tells me i have to get chrysler to ok the fix, but how do you do that if they don't answer my calls?? Thanks much. |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOLMEN, WI |
| VIN pattern | 2D8HN54X89RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |