| Issue ID | 1582251 |
| Internal NHTSA # | 11231894 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TOUAREG |
| Model Year | 2016 |
| File date | 18/06/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | 2016 volkswagen toureg (vin # xxxxxx) purchased 5/25/2019. Vroom assured all vehicles undergo rigorous inspection and written guarantee of a clean title / no flood damage. The vehicle was delivered on 6/17/2019. On 6/18/2019 the vehicle was taken to a mechanic for a standard prepurchase inspection. I paid $150. 64 for this service. The inspection report returned several areas of internal rust in the vehicle that would only be caused by sitting in water for extended amount of time, as well as other conditions clearly indicative of flood damage. The vehicle also had visible rust on the interior of all four wheels, which is obvious indicator of a flooded vehicle. We contacted the company on 6/19/2019 to let them our intention to return the vehicle and provided a copy of the inspection report. We had no issue returning the vehicle as we were well within the 7 day return policy (can return the vehicle within 7 days for any reason). We spoke to multiple individuals during the return process, as each step required a different department. Ultimately, the vehicle was picked up by vroom and we spoke to an individual over the phone to go over the return process and issue our refund. The contact we spoke to indicated that they did not find the vehicle damaged, and stated they would list the reason for the return as |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RICHMOND, TX |
| VIN pattern | WVGEF9BP0GDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
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| Dealer's ZIP code |