2013 Volkswagen TOUAREG Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

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2013 Volkswagen TOUAREG Unknown Or Other Problems, Complaints and Defects

 Issue ID1555099
 Internal NHTSA #11195562
 ManufacurerVolkswagen Group of America, Inc.
 BrandVOLKSWAGEN
 ModelTOUAREG
 Model Year2013
 File date10/04/19
 ComponentUNKNOWN OR OTHER
Product type codeVEHICLE
 Description of the problem2013 touareg 3. 0l tdi-intermittent jerking motion of vehicle when in motion, initially at lower speed and now at 80mph on highway, intense jerking of vehicle causing vehicle to lose power and near collision with vehicle behind me. It has become more frequent, almost daily occurrence now. I took the vehicle in immediately to vw dealership. Paperwork states "road test verified concern" (of jerky motion and not running right). "scanned for faults. No faults stored. No tsbs, or tech tips regarding concern. Seems to be a software issue with no remedy at this time". The dealership advised me that this is a software bug in the emissions software fix and that vw has not submitted a technical service bulletin (tsb) to open an investigation for fix. They said that there is nothing they can do to fix the problem. There is another customer with exact issue as mine. I am told that vw is not communicating any information on this issue but it is acknowledged that this is a software issue brought on by the emissions fix. The vehicle is not driveable with this issue! The jerking motion is extremely unsafe to be driven at any speed, extremely unsafe on the highway from my last experience with near collision when unpredictable, sudden, intense jerking motion occurred. Symptom: vehicle loses power briefly, like it's choking, then regains causing a forward thrust followed by another power loss... Causing the jerking motion. Dealership claims there may not be enough complaints filed according to vw corporate to initiate a tsb. This vehicle is not driveable, not safe. Even one complaint should initiate cause for concern to resolve the issue or buy back the vehicle if this is caused by the emissions software fix. Vehicle has always been serviced by a vw dealership on recommended scheduled service intervals.
 Vehicle Mileage at Failure41000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateLAFAYETTE, IN
VIN pattern WVGEP9BP9DDXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed30
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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