2013 Volkswagen TOUAREG Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

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2013 Volkswagen TOUAREG Fuel Propulsion System Problems, Complaints and Defects

 Issue ID1595555
 Internal NHTSA #11246442
 ManufacurerVolkswagen Group of America, Inc.
 BrandVOLKSWAGEN
 ModelTOUAREG
 Model Year2013
 File date03/06/19
 ComponentFUEL/PROPULSION SYSTEM
Product type codeVEHICLE
 Description of the problemOn june 3, 2019 i was traveling southbound on the i-5 near tulare, california, at approximately 75mph when an indicator light came on that i had never seen before. Less than a minute later, i began to lose power and was unable to accelerate. I quickly moved to the right lane and prepared to exit the freeway less than a mile ahead. A few seconds later, the engine completely shut off. I was forced to coast off the freeway, no power, no power steering and quickly losing my brakes. I was lucky that there was an open parking lot immediately off the freeway that i was able to coast into. After safely coming to a stop, i attempted to look up the indicator light icon in the vehicle manual. Unable to find the code / reason for the engine failure, i called for a tow truck. The nearest vw dealership was 45 miles away so i opted to have the vehicle towed to a local european car service shop in tulare, frank's automotive. As luck would have it, they had a vw master trained technician on staff. He ran the codes, checked the engine and determined that my high pressure fuel pump had failed. He said the pump literally disintegrated and sent bits of aluminum 'shrapnel' throughout my entire fuel system. The entire fuel system would need to be replaced. He indicated that this was a known issue and that there was partial recall as a result. Unfortunately, my particular model was not included in the recall and vw declined to assist. The repair ended up costing me more than $8,000. If vw had given me a warning about this issue, i would most certainly have had the pump replaced before it catastrophically failed. Vw needs to be held accountable for these failures. When the pump fails, it's catastrophic!
 Vehicle Mileage at Failure163000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateSAN DIEGO, CA
VIN pattern WVGEP9BP9DDXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed75
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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