| Issue ID | 938189 |
| Internal NHTSA # | 10472821 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | TOUAREG |
| Model Year | 2011 |
| File date | 22/08/12 |
| Component | FUEL SYSTEM, DIESEL |
| Product type code | VEHICLE |
| Description of the problem | Wednesday 8/15 - following an approximately 50 mile early morning highway drive from home to a remote office location, the engine stalled while standing at a stop light. I immediately restarted and proceed a short distance through the light, wherein the engine failed again. Attempts to restart were unsuccessful, with multiple engine lights, glow plug coil signals displayed. Car towed to dealership for evaluation. Following day, 8/16 advised that the 'algae' discovered in fuel - requiring drain of fuel tank, flush and cleaning of fuel system - estimated cost ~ $400. Following day, 8/17 advised that drain, flush complete but that fuel return valve required replacement - estimated cost increased to ~$800. Parts ordered, car to remain at dealership through weekend. Tuesday 8/21 received call, advised that 'metal shavings in fuel system' required complete replacement of fuel system - approx. $10,000 repair. Regional vw service rep. Reviewed matter and assumed responsibility for repair. Questioned sudden shift from algae to metal shavings contamination without material response. Later that day received follow up call that parts required 'red tag' ordering, meaning parts had to come from germany. Car to be laid up for additional 10 days (approx). 8/27 - asked for update and use of loaner car. Parts still on order. Dealership had not experienced non - gasoline generated fuel system contamination/failure - no reasoned explanation for failure. Loaner car denied as car was beyond 36k warranty period, yet vw elected to assume responsibility for repair. Web based research indicateswell documented and growing tdi fuel system failure problem. *js |
| Vehicle Mileage at Failure | 39500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ACTON, MA |
| VIN pattern | WVGFK9BP6BDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |