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2010 Volkswagen TOUAREG Tires Problems, Complaints and Defects

Issue ID	1077903
Internal NHTSA #	10599210
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	TOUAREG
Model Year	2010
File date	17/06/14
Component	TIRES
Product type code	VEHICLE
Description of the problem	I purchased a set of 4 nitto motivo's for my touareg tdi in sept 2013 at which time i had 60,000 miles on my vehicle. Today, 6/17/14, @ 75, 000 miles with 15,000 miles on the motivo's, i noticed 2 defects in 2 of my tires. The left rear tire had a huge bulge on the sidewall... About 3" inches across and 2" high. The right front tire had this 2" x 2" cut/gash or something on the sidewall. I immediately went to discount tire where i bought them and they said these issues were probably the result of driving over potholes and that all 4 will need to be replaced since i have an all-wheel drive vehicle and that the best they can do is give me a tread wear based credit on a new set in the amount of around $320. I paid over $1000 for your tires, which were warranted for 60,000 and i only got 15,000 out of them. And to make matters worse, it appears that the quality of the sidewall is very poor causing the defects i mentioned. I contacted nitto numerous times and they advised that they do not cover "road hazards" which they say caused the defects in my 2 tires. They also advised that since my tires were only measured as having between 5/32 and 6/32 of tread wear, essentially 1/2 worn out, they only warranty their tires if they are between 1/32 and 2/32... Ie, totally worn out, before they would issue a pro-rated credit. This is absurd!!! The warranty is for 60,000 miles... After just 15,000 miles, my tires are halfway worn out! I should get a credit for 75% of the cost of the tires. I would really appreciate your consideration in helping me to receive credit in the amount of 75% ($750) of the $1000 i paid for these tires, since i only have 15, 000 miles on them and the warranty is for 60,000.
Vehicle Mileage at Failure	75000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	NM, NM
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1FTEW1EF8GFC33705 WF0JXXGAJJ9J11867 JN1BJ1CW0NW498526 3HGRU1750HM412181 XW8AC6NE5EH017795 WDDZF6EB1HA207236 U5YPK816AGL181949 6J1C1TYT1BR083610 XTA11193070007069 3C4NJDBYXKT653065 MC349B0D26B121318 XW8AB93T6EK302305

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2010 Volkswagen TOUAREG Tires Problems, Complaints and Defects, Recalls and Failures

2010 Volkswagen TOUAREG Tires Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?