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2007 Volkswagen TOUAREG Fuel Propulsion System Problems, Complaints and Defects

Issue ID	1426774
Internal NHTSA #	11047937
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	TOUAREG
Model Year	2007
File date	17/11/17
Component	FUEL/PROPULSION SYSTEM
Product type code	VEHICLE
Description of the problem	Volkswagen sent me a recall notice on our 2007 touareg. This involved the fuel filter flange on the car. It specifically said if you are smelling gasoline take it to the dealer right away. In august 2017 we took the car in to have it inspected. They said at the time nothing was wrong. We started smelling gas fumes coming from the car in nov. 2017 and took it to village volkswagen in chattanooga tn. They confirmed it was the fuel filter flange that was at fault and according to them, volkswagen refused to replace the part or pay for any of the repairs. As this recall involves potentially having the vehicle that my wife uses to transport our grandchildren around to catch on fire, i was then directly told do you want us to repair it or not and the total cost of repairs was $652. 00. I had the vehicle checked by an independent mechanic and showed village volkswagen the diagnosis and everyone agreed it was the part mentioned in the recall warranty. The service department person, ben, at village volkswagen said that volkswagen refusal to help with these repairs was based on the fact that they did not know what i could have done to the car. Like i was going to crawl under the car my wife drives with our grandchildren and fiddle with some flange? The insinuation was very aggravating to say the least and so i had to pay to have this repair accomplished or have a vehicle that puts my family in danger. I feel that volkswagen should have covered these costs. I am attaching both the recall notice and the receipt from village volkswagen showing the cost of the repair. I asked on nov 17, 2017 to speak to the general manager at village volkswagen and was told he was not in that day and was not offered anyone else to talk to.
Vehicle Mileage at Failure	111000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HIXSON, TN
VIN pattern	WVGZE77L77DXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBAKD51040E585528 1FUJHHDR3LLKY7219 JTJBGMCA902023455 3JBEPCK15CJ000087 JM1BJ2224X0126887 KNAFU6A29A5160607 WP0CD2Y18RSA84048 WVGDZ65N4DW613610 4T92F4027MA230206 SALAG25468A478350 WP0ZZZY1ZNSA62380 TMAJ3812GLJ136899

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2007 Volkswagen TOUAREG Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

2007 Volkswagen TOUAREG Fuel Propulsion System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?