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2004 Volkswagen TOUAREG Visibility Windshield Wiper Washer Linkages Problems, Complaints and Defects

Issue ID	534653
Internal NHTSA #	10114658
Manufacurer	VOLKSWAGEN OF AMERICA, INC
Brand	VOLKSWAGEN
Model	TOUAREG
Model Year	2004
File date	09/02/05
Component	VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Product type code	VEHICLE
Description of the problem	This headlight washer(s) that pop up from front bumper came off during drive from ca to md. During the drive back temperature went into the freesing range. Was not aware that when wash the windshield these other washers pop up to washer the headlight. Anyways, they do and due to cold it got stuck in up position and eventually came off. Dealer initially said covered under warranty and now says that since have a scratch on side bumper someone tempered with the washer. However more importantly they said that it has never happened to anyone before. I said maybe not yet or in different region since this was when driving in much colder weather. Also, they also confirmed that it stucks in the down position when they put in a new one.
Vehicle Mileage at Failure	19000
Number of Occurences	2
Source of the issue	NHTSA WEB SITE
City and State	SAN JOSE, CA
VIN pattern	WVGCM67L74DXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	22/08/03
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	N
Number of cylinders	8
Drive train type	AWD
Transmission type	AUTO
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	OURISMAN
Dealer's telephone number	301-498-7400
Dealer's city	LAUREL
Dealer's state code	MD
Dealer's ZIP code	20724

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1G1JC5SH1D4154929 JYARJ06E87A035674 6FPAAAJGWAYG45925 1HGCY2F56PA026533 4JGDA2EB5DA212201 JS1GN72A3P2103971 1XKYD49X4NJ483660 JF1ZNAA10D1727814 PM7XTGF2WHW004308 PM128CA020Y628027 JYARJ06E87A035764 MBJB71B1300003533

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2004 Volkswagen TOUAREG Visibility Windshield Wiper Washer Linkages Problems, Complaints and Defects, Recalls and Failures

2004 Volkswagen TOUAREG Visibility Windshield Wiper Washer Linkages Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?