| Issue ID | 927969 |
| Internal NHTSA # | 10464286 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | TOUAREG |
| Model Year | 2004 |
| File date | 17/02/12 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I went to start the car in my driveway and a red warning icon appeared on the instrument panel. I looked it up in the owners manual which stated the icon indicated a steering system failure. Further, the ignition key then stuck in the ignition switch/lock and could not be removed. As a result the truck's transmission gear selector could not be taken out of the "park" detent. This resulted in my not being able to get the truck to a position where a tow truck could access the car until the snow melted two months later. The vw authorized repair center diagnosed the problem as a failure in the steering column. Further, they stated that this is a common failure mode for this model and they believed a recall or campaign was imminent. This is a serious design flaw. If it had failed while being driven the results could have been catastrophic. Also vw markets this truck as suitable for off road travel in remote places, if it failed while i was in a remote area, i could have been stranded and placed in grave peril since i would not been able to roll the truck to an area suitable for recovery or flat tow it if necessary. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLINTON, MT |
| VIN pattern | WVGBC77L54DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |