| Issue ID | 1438630 |
| Internal NHTSA # | 11061975 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TOUAREG |
| Model Year | 2004 |
| File date | 06/06/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | One morning in june 2017 my husband stopped for gas. After getting gas he started to turn out of the gas station when our car (2004 volkswagen touareg) stopped moving and shut down. My husband tried several times to start and move the car, but to no avail. The car had to be towed (at our expense) to our local gas station. The gas station performed $1,164. 16 worth of work. They did an excellent job of locating the problem and fixing it for a reasonable price. In november 2017 we received a safety recall notice from volkswagen. The recall is 'safety recall 20ai - fuel filter flange.' however, the recall notice stated that vw does not have a fix yet for the issue. This appears to be the issue that happened to our car. We chatted online with a vw agent, explained everything and she said that there was nothing they could do at this point. The vw agent provided me with a case #(171803619), but said that there was no fix and, that until vw came up with a fix, there would be no way that we could recoup our money spent. We didn't understand how they do not have a fix, since it happened to our car and it's fixed and running fine today. We'd like to recoup our money spent out of pocket for what seems to be a safety recall which no one is doing anything about. |
| Vehicle Mileage at Failure | 173532 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOLLIS, NH |
| VIN pattern | WVGBC77L94DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |