| Issue ID | 1431795 |
| Internal NHTSA # | 11054159 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TOUAREG |
| Model Year | 2004 |
| File date | 09/12/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | This is a complaint regarding the way that volkswagen is handling the safety recall 20z4 (fuel pump flange). My car smelled like gasoline and i had received the safety recall letter in the mail, so took my car into volkswagen immediately as directed. They told me that they do not yet have the replacement part, but that they could "patch" the problem by replacing the flange with a new flange. However, i would have to pay for the flange replacement ($590), and then once the recall is "validated" and the replacement part comes in, they would repair the car and then i could send in my receipt for vw to re-reimburse me. They said that if i did not pay for the temporary repair that i would be driving my car at my own risk. I do not have an extra $590 lying around to pay for this repair, even if at some point in the future i might be reimbursed. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SACRAMENTO, CA |
| VIN pattern | WVGCM67L74DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |