| Issue ID | 1480424 |
| Internal NHTSA # | 11110714 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2018 |
| File date | 27/06/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased my 2018 tiguan on june 26th, 2018. On june 27th, as i was driving on the expressway i heard a loud rattling noise coming from the passenger side of the car . The more i drove the louder it was . I didn't know exactly where it was coming from. I was headed to the dealership anyway because my car was missing 3 items from the truck. The paint protector wasn't done properly and the inside of the car wasn't clean. I spoke with my sales person once i arrived and we went to the service department and scheduled an appointment to get the car re-detailed inside and out along with them checking out the noise i was hearing. Thursday june 29, 10 am, i arrived and checked my vehicle in. I was told it would take a couple of hours to complete everything. It took 5 hours and they told me that the shift plate under the passenger seat was loose and it would take about 3 to 4 days for the part to arrive. I received a call on july 5th, stating the part came in and i was scheduled to come back in on saturday july 9th and that he would have a technician ride with me , since i was hearing the noise from the seat belt panel on both sides of the car. When i arrived, the technician rode with me to hear the noise and he agreed that it was coming from the seat belt panel. Technician drove 2 other demo cars since my car was driven by the owner. Fast-forward, i was told the demo cars sounded the same way and that he took the seat belt panel off, rearranged something , drove the car and didn't hear the noise. The service person explained that if i still heard the noise that it was nothing that could be done and i had to deal with the noise. Since my 3 year old daughter was with me , i didn't have time to go back and forth, i said ok and reported this issue to volkswagen. |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | 3VV3B7AX0JMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |