| Issue ID | 1506939 |
| Internal NHTSA # | 11141871 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2018 |
| File date | 11/10/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | On october 11, 2018 i was driving straight down a side street traveling 30 miles an hour i heard a loud bang. I turned around and saw my side mirror broken and smashed into the side of my car window. To my surprise there was no other damage to the car. It was isolated to the side mirror. I brought the car to the dealer. I explained what had happened and they looked at the side mirror. They came back to tell me that something hit my car like a rock or stick. I was surprised and said really the rock or stick only hit the side mirror and pushed the mirror into the window? I said i believe that the defrost, lane change or power mirror wiring caused the explosion. It was determined that it was not covered by the warranty and estimated to cost to $1100. I had dealer order a new mirror. I scheduled the service and confirmed with the dealer that the part was ready. An hour waiting for the car to be serviced the service advisor got me from the waiting room to tell me that the new part that was ordered from volkswagen and painted to order was damaged! To the service advisor informed me that the service department had a replacement mirror that had been ordered for another customer. Since that customer had not scheduled a time for service it was going to be sent out to be painted for me. I left the service department with my broken mirror. While driving home i realized, i had a problem with the side mirror, the replacement mirror came in damaged, and another customer had a problem with a side mirror. I can provide additional pictures. |
| Vehicle Mileage at Failure | 8200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRANKLIN, MA |
| VIN pattern | 3VV2B7AX3JMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |