| Issue ID | 1367555 |
| Internal NHTSA # | 10969700 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2015 |
| File date | 30/03/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I pulled my 2015 tiguan out of my garage and backed out of my driveway. I started to drive but there was a stopped school bus a block ahead of me with cars stopped behind it. I drove about 20 feet at no more than 5 mph and stopped behind the line of cars ahead of me. Suddenly i heard a loud explosion and tiny white shards of glass were covering me and the entire cabin. I looked up and saw my sunroof had exploded and bubbled up. I turned my car around to return home and chunks of glass started to fall on me. When i was safely back in my driveway i called my vw dealership (platinum vw) and site unseen the receptionist told me a rock hit my car. I told her no rock hit my car, i was behind a line of stopped cars. She transferred me to a service associate who also, site unseen, insisted a rock hit my car. Again i protested and was told to bring in the car. Before i could drive it, i had to remove as much of the glass as possible by breaking it off with the back of a spatula. I then drove to the dealership. They took my car and refused to loan me a car and told me i had to pay for a rental car and all repairs because vw is not responsible. I repeated my story to the dealership and they took photos of the remaining glass. They called the next morning to inform me that they have "evidence" of an impact of a rock. This is a lie. No rock hit the car. I, personally, had to "impact" the remaining shattered glass to remove as much as possible so i could drive it to the dealership without more falling on me. They refuse to covered this under warranty and insist i put a claim into my insurance because it is not a manufacturing defect. It is a manufacturing defect. Nothing hit my car. My car was stopped behind a line of other cars behind a stopped school bus. There was no flying debris. Vw must take responsibility for this as they are with other models like audi a3, a5 and beetles. |
| Vehicle Mileage at Failure | 28000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOCUST VALLEY, NY |
| VIN pattern | WVGBV7AX1FWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |