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2014 Volkswagen TIGUAN Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1306035
Internal NHTSA #	10893482
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	TIGUAN
Model Year	2014
File date	02/08/16
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	While the car is in motion with cruise control active, pressing the "set/-" switch is supposed to decrease the vehicle speed in 1 mph increments for each press of the switch. When attempting to decrease speed gradually for upcoming speed limit changes, or when vehicles pull-in a bit too soon after passing, my tiguan will often quickly increase the "set" speed by by 2-4 mph when the "set/-" switch is pressed. An internet search shows that other vw owners have experienced this same phenomena and the dealers tell them it is not a safety concern! I disagree with that statement. It's true that the cruise control can be cancelled or turned off in these situations. That's called a "work around." in other words, there's a defect, but as long as you know how it will act, be prepared and cancel rather than use the "decelerate" switch. Volkswagen needs to address this, as most people would be expecting the car to slow when this switch is pressed, not quickly accelerate.
Vehicle Mileage at Failure	10200
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HOOD RIVER, OR
VIN pattern	WVGCV3AX1EWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	63
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

TMAJC81B0VJ742835 VF73E9HC8EJ651152 1N4AL3AP3JC202300 MR0ES19G404009963 LJD0AA299P0225637 WBA8B56040NT31911 WVGZZZ5NZFW612402 5NPEF4JA8LH030888 WAUZZZ8P5AA058004 TSMJYB22S00216360 YARVFEHTMGZ273070 JMYLRV95WEJ717806

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2014 Volkswagen TIGUAN Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2014 Volkswagen TIGUAN Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?