| Issue ID | 1398060 |
| Internal NHTSA # | 11013415 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2014 |
| File date | 11/07/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Takata recall i bought this car on 2015,used with 35,000 miles,and i got warranty. While i was driving on highway to take my little kids -18 month old daughter,and 2 months old boy,on the daycare,i heard noise,like clicking ,and like a broken thing. I tried to use the horn. It didn't work. And on my dashboard i saw the warning light of airbags. And all the electrical was not working. I stopped in oneside of highway and called my husband. It was really scary situation. The steering wheels is to hard to turn left and right. I panic about this, because i have little kids that i have to take at daycare everyday. I start searching about this issue when i saw the recalls. For volkswagen tiguan ,2014. I called recalls customer service. The person who answered his name is [xxx] and he told me i had to go ,to do an diagnostic screening for my vehicle. So i went in a vw dealer here in austin. And there they figured out. The air bag clock spring was broken. After him a lady named [xxx] called me to ask also for the diagnostic screening,to fix the problem. After i sent to her the paper i got from vw. She called me and said we will not do that. It is not our problem. I am really anxious about this. I don't have another vehicle to move. Everyday i am facing very dangerous and unsafe situations. I can't use the horn, while i am driving and i feel unsafe using the volkswagen. I am european and while i was living in europe. I was using always volkswagen and for me was on top. Right know i cant believe how unsafe is for me and my little kids. I need a solution for my situation. Urgent solution. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTIN, TX |
| VIN pattern | WVGAV3AX6EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |