| Issue ID | 1674077 |
| Internal NHTSA # | 11338898 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2013 |
| File date | 07/07/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I parked to go shopping and when i got back and turned on the car, the steering warming light came on and the power-steering was disengaged. I was not able to drive it as the wheel was too heavy. The steering corrected after waiting for an hour to start the car. My wife had the same issue the next day after dropping off our daughter at school and had to wait 30 minutes before the problem corrected. We took the car the honolulu vw the next morning on 7/7/2020, and they said they could not find an error on the car diagnostic and therefore could not fix the problem, they said to bring it back when it happens again. They recommended we have the steering rack replaced for roughly 3k. We called vw customer care on july 9,2020 and asked for help and let them know that we were considering legal advise as we have found roughly 30 other car owners reporting the same problem, with this make, mode and year with roughly the same mileage, and this seemed to be a factory flaw (a very dangerous one), they said we should have legal representation reach out to them. |
| Vehicle Mileage at Failure | 75000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HONOLULU, HI |
| VIN pattern | WVGAV7AX4DWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |