| Issue ID | 1049131 |
| Internal NHTSA # | 10573710 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2013 |
| File date | 16/02/14 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2012 vw tiguan and started having problems with this vehicle at about 15,000 miles when the fuel pump and modulator went bad.. After that i went through 2 or 3 more fuel pumps on the vehicle, the steering column failed. Unsatisfied with the cars performance i voiced my opinion to the dealership; asking to get out of the vehicle. They contacted vw who agreed to place me in a 2013 model and gave about $4500 towards my costs of the updated model; which i still lost considerable money on because of a very low trade in value; but i wanted a safe vehicle for me and my family. Now i had the 2013 for over a year and 21,000 miles roles on and my fuel pump went out on this car. It happened while i was making a right turn into traffic and the car died almost causing my family and i to have a serious accident. The dealer replaced the fuel pump and module once again. I contacted vw and explained my wife and i are scared this problem will continue to happen and have found multiple sources including the dealer stating this problem continues to occur and i fear for my safety while driving. I also have been very patient with them regarding the multiple inconveniences this has been for me with multiple vehicles. They refused to help me and just continue with the original warranty. I asked for consideration to please be taken out of this vehicle and they out right refused to hear me. Now i have a car that i owe money on, cannot afford to trade in, with a known mechanical problem. My wife is scared to drive in the car and will not allow me to travel with my kids. Vw was only concerned about the bottom line and not the customer experience. The rep would not interject his own feelings however he did say given my vw experience he does not blame me for wanting out of the car; but vw would not help. All i asked for was a vehicle that will provide safety for me and my family. |
| Vehicle Mileage at Failure | 21000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOCKPORT , IL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |