| Issue ID | 1609963 |
| Internal NHTSA # | 11268366 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2012 |
| File date | 06/10/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Car was parked in an outside parking lot after returning from a 160 mile trip. After my luggage was unloaded into my apartment, i went back to the car to go park it in the detached garage. Upon starting the car, the steering wheel began to shake vigorously. The shaking stopped after a few seconds and the steering wheel was locked in position and could not be turned. At that point the steering power failure light came on along with a loud warning sound (i have a video of this event that i can provide via email. I am not able to upload it here, though). I had no choice but to leave the car as it was. I checked the car the next morning an it turned on without issue. Later that day i took the car to the nearest vw dealer. I showed them the video of what happened and they were immediately concerned, but where not able to offer me an appointment until the following week. The next week (today), i dropped the car off at the dealer for diagnostics. I received a call later informing me that the found that there was a failure of the steering rack and that it needed to be replaced. They stated that it is a major hazard and that the do not recommend driving the car. If i did want to drive the car i would have to sign a waiver of liability. |
| Vehicle Mileage at Failure | 35000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENVILLE, NC |
| VIN pattern | WVGBV7AX0CWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |