| Issue ID | 1446287 |
| Internal NHTSA # | 11072183 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2012 |
| File date | 06/02/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Timing tensioner chain blew and shredded our engine at 65,000 miles. Metal pieces were found in the oil pan. This happened in a parking lot when the car failed to start - thankfully not while the vehicle was in motion. Vw service tried to insinuate that we may not have changed the oil often enough, which is low considering we have all records showing we changed the oil exactly when prescribed by vw, as the service guy later admitted. The real issue is the tensioner chain is susceptible to failure. This is not only dangerous (i. E. If the engine failed while on a highway with young children in the back) but expensive, and it is infuriating that vw did not recommend a simple replacement when they became aware of the problem. |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WORTHINGTON, OH |
| VIN pattern | WVGCV7AX6CWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |