| Issue ID | 1094084 |
| Internal NHTSA # | 10618057 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2010 |
| File date | 25/07/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I bought the vw tiguan because it was rated #1 for safety but the morning of friday july 25 2014 as i was leaving to work i started my car but the power steering was gone completely. I could drive forward and back but the steering wheel did not move at all as iand the power steering failure light came on in the dashboard. The tiguan is almost 4 yrs old with 73,000 miles. The age is the issue with this problem. This has me very concern because what if i was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the tiguan. At the vw dealership's car shop i was told that they never heard of such problem with the tiguans. I searched on the web and it turns out there are several hundred 2009-2011 vw tiguans owners that had that same problem, i got an estimate to fix it of $2,045. I called vw customer service and they where very nice and told me that they were going to see if they could help me with the repair. Next day i get a call from them and told me that they were not going to do anything about it because my tiguan had more than 70,000 miles and way out of warranty. This power steering problem has nothing to do with the tiguans age. Other people that have had this same experience and only had their tiguan for 2 months with 1,800 miles on and the problem keeps recurring! Warranty or no warranty this is a design flaw and should be covered by vw. Also in my opinion this is an issue worth a major recall but so far vw seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment. I am now very scared to be driving the tiguan it's not safe and i don't feel safe! |
| Vehicle Mileage at Failure | 73000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | WVGAV7AXXAWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |