| Issue ID | 1192363 |
| Internal NHTSA # | 10725842 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2009 |
| File date | 14/05/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I have a 09 tiguan. The power steering failure first happened when i was driving from seattle to spokane, wa. It's a 300-mile, 5-hour drive. I stopped about half way at a rest stop and when i restarted the car again, the steering wheel started shaking rapidly back and forth. Then the red light of power steering assist failure came on. I restarted the car several more times, but the problem continued. So i had to drive the car without power steering. Fortunately the road is pretty much straight from that point on. Just imagine what if the power steering failed when the car's still running. When i reached spokane, it was kinds late. My plan was to get the car to a dealer first thing next day, but when i started the car the next day, the problem disappeared and it didn't happen again during my 5-day stay in spokane. However, when i drove the car back to seattle, the same problem appeared again. I finally took the car to a vw dealer. They told me they found the problem stored in steering rack and in order to fix this, the whole steering rack needed to be replaced. The job was quoted about $1,900. Also the dealer thinks vw needs to at least cover part of the fix, so they filed the paperwork. But vw denied any kind of coverage. I ended up paying for everything. After searching online, i found dozens of other tiguan owners who have experienced the same problem. I'm no car expert, but this is a very serious safety issue with the tiguan and can even be a design flaw from vw. Vw needs to put this problem into its recall list asap! P. S. I found a youtube video showing the exact same problem of the power steering failure. Https://www. Youtube. Com/watch? V=7dz-1u8twvc. . . . Updated 07-16-15 *bf updated 9/21/2015*js |
| Vehicle Mileage at Failure | 53640 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BELLEVUE, WA |
| VIN pattern | WVGBV75NX9WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 16/08/13 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LITHIA'S CAMP NMW |
| Dealer's telephone number | 509-458-3288 |
| Dealer's city | SPOKANE |
| Dealer's state code | WA |
| Dealer's ZIP code | 99207 |