| Issue ID | 1412239 |
| Internal NHTSA # | 11031892 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2009 |
| File date | 21/09/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Timing chain tensioner broke and caused catastrophic engine damage. Vw quoted me more than $8,000 to fix and vw america accepts no responsibility. This car was impeccably maintained and replacing/servicing the timing chain is not on their maintenance schedule. The check engine light went on while driving home from work at 121,000 miles and was driven to the mechanic, as we already had an oil changed scheduled. When the mechanic went to start the car to replace the cam sensor (what the computer/engine indicated was the problem), the car wouldn't start. I then had to have the car towed to local vw dealer, where they tried to get me to buy a new car. When i called vw america, they refuse to acknowledge the fact that the tensioner has a faulty design and only say that they cannot help with the cost of the repair since the car is outside its warranty. |
| Vehicle Mileage at Failure | 121731 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | STAMFORD, CT |
| VIN pattern | WVGBV75N39WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |