| Issue ID | 1240077 |
| Internal NHTSA # | 10794681 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | TIGUAN |
| Model Year | 2009 |
| File date | 24/10/15 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On oct. 24, 2015 when i tried to start my car, it shook, idled roughly and stalled. I tried again and it wouldn't start. I had the car towed to my volkswagen dealer. They checked it and told me the timing chair had broken causing catastrophic damage to the engine. The estimate for repairs was $4952. 29. And if the engine had to be replaced, it would be $6500. Volkswagen of america group would pay nothing toward the repair claiming it was out of warranty. (the power train warranty was 5 years/60,000 miles.) the car had 49,000 miles, but was over the 5 year time period. But a timing chain should be good for the life of the car; unless there is a defective part. You have a tsb (tb-15-12-01 -nhtsa id number: 10045560) on the "tensioner" which causes the chain to become loose, skip and break. Moreover, there are numerous complaints on your site about this exact issue. Volkswagen failed to notify customers of this defect and there was no recall. This is a ticking time bomb that can result in a serious accident. The day before this happened, i was travelling on the florida turnpike for 8 hours at the posted speed of 70 mph. If the chain had broken during that time, it could have resulted in a fatal accident involving me and/or others. Why hasn't there been a recall? Why should volkswagen be allowed to put my life and the lives of others at risk? Why should i have to pay for volkswagen's negligence when they were aware of this issue for almost 3 years? This defect has the potential to kill. Does someone have to die before you will take action to require volkswagen to fix this problem? |
| Vehicle Mileage at Failure | 49000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | THE VILLAGES, FL |
| VIN pattern | WVGAV75N99WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |