Issue ID | 1054070 |
Internal NHTSA # | 10577107 |
Manufacurer | Volkswagen of America, Inc. |
Brand | VOLKSWAGEN |
Model | ROUTAN |
Model Year | 2012 |
File date | 23/01/12 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | We have noticed that the new car has being problem shifting gears and have been taking it to the shop several times just to be told that they do not see any problems. May 2013 we have received a recall mentioning harsh 1-3 up shifts and error in the torque management software, which will apply more pressure to the clutch. We took it in and were told they have not received the recall letter yet. At some point they agreed to update the software, however that made the problem worse. The car is not moving and when we give more gas it will accelerate like crazy now as added bonus reverse is not working properly.. Manufacture does not seem to take us seriously or accepting responsibilities. |
Vehicle Mileage at Failure | 700 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | TUSTIN, CA |
VIN pattern | 2C4RVABG7CRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 28/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |