Issue ID | 1518714 |
Internal NHTSA # | 11155589 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ROUTAN |
Model Year | 2012 |
File date | 20/11/18 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | I was in a parking lot van would not start. It would turn over an crank again and again when attempting to start, but the engine would not run. Tow truck driver was able to start it by removing push start and using key fob, but had trouble getting it started again unloading at vw dealership. The vw dealer fist said it was the fuel pump, then said that the fuel pump relay in the tipm was bad and was burning out the fuel pump. The fuel pump relay is integrated into the tipm and can't be replaced without replacing tipm. The tipm not covered under warranty. Currently waiting on vw dealer to find dodge/chrysler fuel relay bypass cable kit that fit my vin. In the meantime, the vw dealer has installed a temporary jumper to power the fuel pump while the vehicle is turned on. I feel fortunate that relay/fuel pump failure did not occur while driving, but i feel that vw should have know about this issue and been proactive to resolve it given that dodge has already had recalls on the tipm that is used in the routan. I'm also concerned about the safety of the temporary fix the vw dealer has implemented to keep the vehicle drive-able while search for the right recall kit from dodge. If that can't find the kit, then i will have to live with a potentially unsafe workaround or pay $1000+ to replace the tipm, which clearly had a manufacturing defect that could have potentially caused the vehicle to stop running while driving on the road. |
Vehicle Mileage at Failure | 116063 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DELTONA, FL |
VIN pattern | 2C4RVACGXCRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |