| Issue ID | 1632739 |
| Internal NHTSA # | 11297391 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 01/07/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Stationary-will not start. The van will randomly not start. The lights come on but the engine doesn't start. We've had several parts replaced when vw guesses what it could be, and still have the problem. I've been stranded many times, had the car towed, and then volkswagen cannot find a problem to fix because there is no code. We had the entire tipm module replaced and still have issues with random nonstarts. We took it to 2 volkswagen dealers who cannot locate a problem, just guessing. We had our own mechanic replace some corroded wires, and still not fixed. Extremely frustrating. We have four children and to be stranded several times, needing a tow, is awful. Volkswagen is not helpful. We have taken videos of the nonstarts just to prove that this happens. The tow truck driver also tried to start the van. It may start again after trying five minutes later, or it may need to sit overnight. Winter, summer, hot and cold, it still happens. I've developed severe stress over this and we owe too much to just trade it in. I do not drive it unless i have to due to being scared it may not start. Please recall this vin. It is a lemon! |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HILTON, NY |
| VIN pattern | 2V4RW3DG7BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |