| Issue ID | 987883 |
| Internal NHTSA # | 10519965 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 30/11/12 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Wv 2011 routan. When the rear tires/brakes get wet either by rain or washing, and the parking brake is applied, the brakes will not release when you unlock the parking brake pedal, dealer kept the vehicle overnight and soaked rear brakes with garden hose and applied parking brakes, next morning it would not unlock, dealer replaced brake pad, took vehicle and went home same thing after rain, this is the 8th time i have been stranded in parking lots due to this, took back to dealer who then replaced rear brakes caliper, went home and same thing again once wet, took back to dealer who had a vw of america rep come to dealership and stated that the brakes when wet and parking brakes is applied "it is like wetting a sheet of glass and laying another sheet of glass on top it will stick" that the brakes locking up and requires 3000 rpm's while in drive to get them unstuck the vw rep stated " this is normal and nothing will be done. . I am very disappointed with the answer the vw rep left with the service manager john, that answer is not acceptable, i will not subject my wife and children to be possible stranded when the brakes get wet, it is currently taking 3000 rpm's to force the brake to pop loud and unlock in order to drive the vehicle, this to me is not normal, i have driven many other vehicles in the rain and after washing never to have the brakes freeze up as with this 2011 routan, also reported excessive brake dust on both rear wheels, none on front wheels, all wv can tell me is my complains on this matter is documented? |
| Vehicle Mileage at Failure | 8000 |
| Number of Occurences | 8 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUBERT, NC |
| VIN pattern | 2V4RW3DG6BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |