| Issue ID | 1329340 |
| Internal NHTSA # | 10918913 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 20/02/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The transmission would cause the vehicle to abruptly lunge forward when the gear was shifted from reverse to drive. I am the driver of the van and my head,neck, upper shoulders, upper/mid/lower back hurts. It started hurting because of abrupt jerking of my head and neck caused by the van when i shifted the gear from "r" to "d". This would also happen to my 2 small children (now 4 and 6 years of age) while they sit in the back. The head of the passengers in the van would also jerk and lunge forward or backwards. I have almost hit pedestrians on 3-4 different occasions that decided to walk really close to the front of my van in the parking lot while i moved the shifter from "r" to "d" i have taken the van into dealer 2 times already and called them every year to check if there is a recall. The dealership only did an electronic reset. I am really frustrated and fed up so today, oct 25, 2016, i called and scheduled another appt with the dealer because this issue is getting out of hand. I also checked and currently, there is no recall on this matter. |
| Vehicle Mileage at Failure | 3723 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | STOCKTON, CA |
| VIN pattern | 2V4RW5DG0BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 15 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |