| Issue ID | 1485487 |
| Internal NHTSA # | 11114596 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 24/06/18 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MO |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 volkswagen routan. While driving approximately 35 mph, all the warning indicators illuminated and white smoke and flames emerged from the engine compartment. The contact pulled the vehicle over to the side of the road and removed the three child passengers from the vehicle. The fire department was not present. No injuries were reported. The fire extinguished itself when the vehicle was turned off. The vehicle was towed to an independent mechanic who determined that the battery and the alternator were burnt and needed replacement. The vehicle was repaired, but the repairs were insufficient. The vehicle was towed to the dealer (neftin westlake volkswagen, 3550 auto mall drive, thousand oaks, california 91362) where it was diagnosed that the totally integrated program module and transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000. |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SIMI VALLEY, CA |
| VIN pattern | 2V4RW3DG1BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |