| Issue ID | 1113893 |
| Internal NHTSA # | 10638634 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 16/07/14 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Van would not start like normal. Sometimes it would, other times it would crank, idle, then shut off, or crank without starting and would have to manually turn the key back to the off position to stop the cranking, or crank with foot on gas pedal depressed so it would not stall so it would start. That worked for about 2 weeks. Now it only cranks without starting. Was told injectors needed cleaning. After that was told fuel pump is not working. (was not the problem, fuel pump was not getting power, this was known after installing new fuel pump and it did not work either. I had them test old pump and it does still work so now it's an electrical issue before the fuel pump. Then told ecu is bad. Computer gave no diagnostic codes, no dash warning lights. Found out the (eco)nomy feature may be the culprit but can't get info from dealer. (nhtsa reference #10052670 or tsb reference #tb-20-13-05). When i called the service department and asked them about a tsb, technical service bulletin they sounded like i was speaking a foreign language. Then they advised i speak to the shop foreman but he was not there at the time and has not been available to speak on the phone the last 2 days i called. Called vw 800# and they do not send them out but you can buy it from there website. Strange that such an issue is not covered even if warranty is over. I hope it does not take a complaint filed where they have to click the radio box yes for was there an injury or fatality? Question |
| Vehicle Mileage at Failure | 35000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIALEAH, FL |
| VIN pattern | 2V4RW3DG8BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |