| Issue ID | 1591336 |
| Internal NHTSA # | 11243327 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 01/04/12 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 volkswagen routan. Ever since the vehicle was purchased new from national volkswagen (2223 n marine blvd, jacksonville, nc 28546, (844) 872-2972), the contact had been experiencing failures. The contact stated that the vehicle failed to accelerate properly and the instrument panel indicators kept illuminating. The vehicle was taken back to the same dealer where they reprogrammed the computer for the power train. The failures recurred and the vehicle was taken back to the dealer. The power train computer was reprogrammed again, but the failures continued. On another occasion, the side doors opened without warning while driving on the highway. The contact moved to a different state and took the vehicle to lithia volkswagen of reno (7063 s e virginia st, reno, nv 89511, (775) 800-5704). The dealer could not recreate the failures; however the check engine and battery indicators illuminated intermittently. The vehicle was diagnosed and it was discovered that the engine was from a chrysler town and country. The results detected that a tune up was needed. The contact stated that the vehicle would occasionally shut off and then restart. The 2011 town and country vehicles were recalled regarding the totally integrated power module). The volkswagen manufacturer was contacted and did not respond. The recall was not extended to volkswagen vehicles with chrysler engines. The failure mileage was 9,819. |
| Vehicle Mileage at Failure | 9819 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | PEARLAND, TX |
| VIN pattern | 2V4RW3DG9BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |