| Issue ID | 1332082 |
| Internal NHTSA # | 10924260 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 04/11/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Car wouldn't turn on when key was put in ignition. After several attempts it will start. Dealership said there was no issue but there is a known problem in 2009 and 2010 routans. We then showed we could remove the key when the car was on, which the dealership documented. Despite our car having the same problem as other routans, vw would not include us in the recall. They said they would wait until there is a bigger issue. This is really scary as our car is unsafe, the dealership documented it, but vw will not make any efforts to ensure my family is safe. |
| Vehicle Mileage at Failure | 64000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANNANDALE, VA |
| VIN pattern | 2V4RW5DG2BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |