| Issue ID | 1315662 |
| Internal NHTSA # | 10904378 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 07/09/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In july 2016 our 2011 routan would not start up immediately. Would sometimes fire up in neutral and sometimes after several trys it would start up in park. After several days we took the battery in to have it checked (after replacing it and the alternator about 6 months ago). Our battery was totally dead. Bought new expensive battery which failed again after a few days. Took car to repair shop and they said no codes came up and starter, battery alternator were all fine. Decided to unhook battery when we weren't using car because something obviously is draining it. That seemed to work but last week while on the interstate the van suddenly cut off completely when slowing down for exit ramp. Managed to pull van to side and not get hit by cars behind us without power steering. Very scary. After several attempts we got it started again. However, this morning it wouldn't start at all. In reading complaints i've found that dodge caravans and other models have the exact same problem. The vw routan was manufactured by dodge and the same year of 2011 is under investigation for failed tipm boards. Van is 5 years old. Our daughter was in the back of the van when this happened. All power was lost. Has a recall been issued on this part yet? 1200 for fuel pump and then 1300 plus for the tipm board. Are you kidding me! So disappointed in vw. So many problems. Very frustrated customer!! We could have been killed! Family of 4 with 1 vehicle and it's not working and only 5 years old. Currently relying on friends for transportation. |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RICHMOND, VA |
| VIN pattern | 2V4RW3DGXBRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |