| Issue ID | 1100765 |
| Internal NHTSA # | 10626580 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2011 |
| File date | 02/07/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 7/2/14 - after being idle for 1hr the car would not start. After several repeat attempts it did. It would crank as normal, no dashboard warning lights ever came on. 8/8/14 - after 3hrs of highway driving we stopped to fill up with gas. Eco fuel never used the same crank issue occurred as 7/2. 8/9/14 - after 8hrs idle time the van would not start until repeated tries. I brought to dealership, they could not get the problem to repeat and suspected the tpim module. 8/10/14 - after 8hrs idle time the van would not start. When it finally did i drove 1/4 mile from the house and the van shut down completely. Lost all power steering and normal braking almost resulting in an accident. Called dealer back up and brought back into dealership 8/12/14 with expectation to have $900 tpim module replaced. Directing the dealership to leave the car outside overnight, push it in and then hook up to computers for evaluation they were able to find low fuel pressure reading from the fuel pump up until the it finally cranked over after several tries. After the initial start the van would read normal fuel pump pressures while running, turning it off and turning it back on again. However this does not explain why it shut down while driving. The car was returned and a new fuel pump was ordered for 8/19/14 install. 8/15 - 8/18/14 - the van shut off while driving twice not to mention everytime it sat idle it would have the same start up issues. 8/19/14 when the dealership received the fuel pump it was the wrong one. But the model# and serial# were exactly the same! So as it stands they can't fix it until they identify the fuel pump. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 4 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIGHLAND, IL |
| VIN pattern | 2V4RW5DG6BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |