| Issue ID | 1152811 |
| Internal NHTSA # | 10679440 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 21/01/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | I dropped my van off on 1/21/15 and today is 1/28/15 and i called the dealership that i bought the vehicle from and he has been helpful but where they dropped the van to, to get it repaired at the volkswagen dealership where they can work on it say they cannot duplicate the malfunction. It's been over a week and my fiance had to be the one to contact the dealership for an update. Now i have a video that my fiance has recorded and i sent it to the dealership where i bought the van and he has looked at it. He also tried to send it via email to the volkswagen dealership where my van is being repaired and their email is incapable of receiving the file due to the fact that it is too big by their standards. Now my fiance has called the volkswagen dealership directly and said to the supervising person in charge of working on my van that we are more than willing to drive over there and show him the video, his reply was it is not necessary. Ok my thought on that is if you cannot duplicate the malfunction of the windshield wipers not turning off, the turning signals not working at all and the heated seat not working at all wouldn't you want to see the video. We have a record of it and i feel like he doesn't care. Please investigate this faulty vehicle. I am frustrated and now looking into the lemon law. This vehicle is a hazard and my kids safety while in this vehicle is my priority. I do not feel safe in this vehicle. |
| Vehicle Mileage at Failure | 51186 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCHESTER, NY |
| VIN pattern | 2V4RW3D15ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |