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2010 Volkswagen ROUTAN Vehicle Speed Control Problems, Complaints and Defects

Issue ID	860401
Internal NHTSA #	10403451
Manufacurer	VOLKSWAGEN OF AMERICA, INC
Brand	VOLKSWAGEN
Model	ROUTAN
Model Year	2010
File date	22/05/11
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	I had the following problem occur within the first few months of owning a 2010 routan. (the dealership told me that it was not a problem, rather that i was not familiar with the way the new transmissions work.) when the cruise control is set near 50 mph and the vehicle goes downhill it will downshift automatically and the engine will increase its rpms, essentially creating a motor-brake that keeps the speed less than about 55 mph. I accepted their explanation and their assurance that it was safe and would not damage the vehicle. I have only observed this happening at speeds near 50mph. However, this sunday when it happened on a particularly long, winding hill, i decided that i would prefer to manually use the brake, so after it began downshifting i pressed the cruise control button to turn it off. It did not turn off. I pressed the button several more times, but it had no effect. I pressed my foot on the brake, but the vehicle stayed in the lower gear with the engine revving and it appeared to me that the brake and the engine were working against one another. I decided to let the vehicle control itself until we returned to level ground. Once we reached level ground and i could hear the engine begin to reduce its rpms, i pressed on the brake and the cruise control disengaged. This was scary but controllable because the road was dry and the road, though steep, was wide and easy to navigate. However, on a snowy or wet road, this would have been a very dangerous problem and if it happens to anyone else they may panic and do something even more dangerous. Then, an accident investigator will not realize the cause of the accident because, as in my case, the cruise control will be turned off. But the driver will not have been in control of the vehicle. This, i believe is a very unsafe situation. I have not reported this sunday's incident to the dealer or to vw.
Vehicle Mileage at Failure	44000
Number of Occurences
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	BLOOMINGTON, IN
VIN pattern	2V4RW3D15ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?
Anti-lock brakes
Cruise control
Number of cylinders
Drive train type
Transmission type
Vehicle speed	50
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3KPF34AD2KE045882 WBA2A32090V458902 1HGCR3680GA510100 1FAPP36X4PK171869 LC0CE4DC1M0036799 WUAC6AFRXDA901967 JM1BJ2224X0126887 19XFC1F72KE201677 MLHNC5308S5800666 PL1NL3EVRNG042865 WF01XXERK1NB73413 MA3FC42SXMA724847

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2010 Volkswagen ROUTAN Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2010 Volkswagen ROUTAN Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?