| Issue ID | 1301981 |
| Internal NHTSA # | 10888248 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 19/07/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | When you turn the ignition nothing happens - absolutely nothing!. The car does not start, or make a sound as if it is trying to start. You have to sit and wait several minutes up to fifteen and then it may start. Vw has replaced the ignition switch according to the recall and still we continue to have the same problem. We have taken the vehicle into the delearship and had several others look at this situation as well. I viewed several online forums and found out that many others have had the same issue. I called the vw customer care line and have not had satisfaction as they insist on having a dealership look it over and they want us to continue to pay for replacing more parts. I have explained to customer care that if they take the time to look online they will see many complaints for this issue and all they come back with is "we monitor online for complaints about our vehicles and when we see many we investigate. Well it looks as if they are not doing a good job. We have had the starter replaced (cost $530. 79) and today they told us the starter went bad because a module was bad and we now need to pay an additional 600 dollars. If the module was bad, that should have been replaced and not the starter. For almost 6 years this issue has been going on and they did nothing. Now they want us to pay for something they should have repaired years ago. |
| Vehicle Mileage at Failure | 2979 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTH BEND, IN |
| VIN pattern | 2V4RW4D11ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |