| Issue ID | 1033346 |
| Internal NHTSA # | 10559811 |
| Manufacurer | Volkswagen of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 07/01/14 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | On 1/7/13 we were simply trying to open the rear power lift gate using the remote and overhead button to no avail. Extremely disappointed to find out that the rear deck lid lift gate drive unit chain (part#51528) broke thus causing the power lift gate of our routan se to be inoperable. After 3yrs and barely 7 months of normal use, we are appalled that this chain for the power lift gate would suddenly break for no logical reason. What is more shocking, the price for this part is $1,100 excluding labor. This is the quote that was given today by king volkswagen service department. |
| Vehicle Mileage at Failure | 51500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GERMANTOWN, MD |
| VIN pattern | 2V4RW3D17ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |