| Issue ID | 1332153 |
| Internal NHTSA # | 10924318 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 01/09/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The steering wheel makes a cranking sound when right turns and left turn is made. Apparent that an accident can easily occur if this persists. The dealership in greatneck ny was not able correct this problem despite numerous complaints. This problem happen when the vehicle is in motion and turns are made by the driver. This problem has persisted over the years - sometime in august 2012, i brought vehicle into the dealership to have it checked for a problem related to the steering wheel. I still have a related problem with the vehicle. This vehicle is unsafe to drive my 5 children. Becuase the dealer could not resolve this problem and it has now arose again. This complaint is now submitted. I do have an invoice which states my complaint back in 2012. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HASTINGS ON HUDSON, NY |
| VIN pattern | 2V4RW5DX4ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |