| Issue ID | 879783 |
| Internal NHTSA # | 10423967 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 03/09/11 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Was driving on a freeway with a baby when the car will not move forward while running at 60mph. Very dangerous especially with a baby. The car was also backing up if we do not step on the handbrake. The previous day brought the car to the dealer because i told them that the car will not move even if i step on the gas and the engine light is on. Also told them to check thoroughly because i am going on a roadtrip. They called and said the car does not have a problem. I found out that volkswagen has an issue with transmission. Service center should have look into this being that it is common problem with volkswagen before releasing the car. Also when i called their roadside assistance they said that the nearest dealer will not take our car because we need an appointment. ( for an emergency) what do we do, i even told them we have a baby with us and we are in a busy freeway. We had to call again and tell them the situation. Then the dealer helped us. Called volkswagen customer service on 9/06 told a guy named[xxx]. About their warranty and said talk it out with the dealer, dealers are a private owned company. Who do we then bring the car for repair for cars under warranty? When i called their customer service seems like transmission issue is not something important but not for somebody like me who drives with a baby it is very important. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARCADIA, CA |
| VIN pattern | 2V4RW3D11ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |