| Issue ID | 884725 |
| Internal NHTSA # | 10428106 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 20/07/11 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Vw has a recall on 2010 routan vans on a part call a winn module which controls the car ignition. Our van is on the recall list and has shut-off twice in traffic. You have no engine power and lose power steering. On low speed roads not as big a problem as on a freeway were it could be life threatening. Our van has been at south town vw and we have been waiting for 8 weeks for a part that should come in next week. Richard the service manager at south town finally admitted they had no idea when the part would come in. So i called vw corporate and spoke with multiple people, one said they had no idea there was a backorder, i informed him the dealer said that they had 30 vans waiting for the part, at one dealer in utah. Finally today, after a week a vw manager named erik walowksi called my wife and said they had no eta on the part and they were still researching the kind of backorder it is. What a relief that they have no idea when part will come in and i have a family van that will quit in traffic. Is it possible for this backorder problem to be looked at by someone other the vw before someone gets hurt. Thank you |
| Vehicle Mileage at Failure | 6000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANDY, UT |
| VIN pattern | 2V4RW3D18ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |