| Issue ID | 1568934 |
| Internal NHTSA # | 11217028 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2010 |
| File date | 10/05/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The key on my vehicle (2010 volkswagen routan) has gotten stuck in the ignition switch while parked and has also gotten stuck on start (causing the engine to crank consistently). My vehicle has an open recall for an ignition switch problem so i took it to my local dealer (gerald jones volkswagen in augusta, georgia). I was told that they could not help me because management refuses to purchase the parts for my vehicle due to the cost of the parts. They said i would have to take my vehicle to another dealer 1-2 hours away. I am now having a difficult time getting my vehicle repaired due to the distance. |
| Vehicle Mileage at Failure | 164000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUGUSTA, GA |
| VIN pattern | 2V4RW3D12ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |