| Issue ID | 929200 |
| Internal NHTSA # | 10465347 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2009 |
| File date | 01/06/11 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Problem with the car: start vibrating when brakes are applied, then start shaking. I have take the car to 2 different dealers (4 different times) since june 2011. First time dealer replace brake pads and rotors. Second time dealer service rep told "that nothing is wrong with it". Third they said "that's normal wear and tear" submitted a complaint through corporate. A lady from corporate called me back and told me the same thing the dealer told me. She also stated that will forward the compliant to the dealer manager. Fourth time: i took it to a different dealer. I asked her "does anybody call chrysler and ask for guidance or see if they have any brake problems with their cars. By the way this vw is made by chrysler. Fourth time: i took it to a different dealer. This dealer called me (phillips) and told that the first time the other dealer fix it, that was it. He keep on saying "that was a one time deal, if you want it fix you have to come up with over $350. 00. I told him that he was not right because the car still under warranty. I received the car back and the service ticket said " the rotors were resurfaced as a goodwill for customer satisfaction. I drove the car this morning and is doing the samething. I cannot afford for the brakes to fail and have a crash for the dealer to look pass the brake pads and rotors. |
| Vehicle Mileage at Failure | 22000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH CHARLESTON, SC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |