| Issue ID | 923959 |
| Internal NHTSA # | 10461184 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2009 |
| File date | 21/09/09 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | We bought this vehicle in april of 2009 based on all of the "safety features" and as it turns out has been one of the most unsafe vehicle i have ever owned. Since purchase we have had the rotors cut 2x and replaced once due to violent shaking in front end when braking at any speed. The first time we were told this was due to the vehicles sitting in the rain for a period of time . What ??? That may be the most aggravating of all which is that vw would rather assume you are stupid enough to believe that. Another issue has been that the head unit (dvd player & backup cam) have had issues from day 1 such as the unit switching from dvd to radio on its own. At times the dvd screens go blank which requires you to shut down the system and start it up again and the backup cam will not go off once the vehicle is put in drive. This problem was then referred to vw for them to tell me that they found no issues and that i should bring the vehicle in when it happens, which i did to no avail. My final complaint is the "worry free" maintenance. I have always changed oil religiously in any vehicle i have ever owned every 3000 miles unless i used synthetic which i would change before 5000 miles. Vw has told us to come in for service every 6000 miles which i had claimed to be wrong and it should be changed every 3000. Again i was treated as if i am stupid and vw's somehow can go longer in between oil changes using conventional oil. Needless to say i now have a 2009 vw routan that has just over 28000 miles, is out of warranty , as 36 months has passed since purchase, and has a check engine light that continues to go on and off and although the oil now gets changed every 3000 miles at my expense i have to continuously add oil every 500 or so miles. Does any of this seem to be the result of negligence on the part of vw? |
| Vehicle Mileage at Failure | 4000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST KEANSBURG, NJ |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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