| Issue ID | 1115255 |
| Internal NHTSA # | 10639586 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2009 |
| File date | 08/06/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | While driving approx 30-35mph, my van began to smell hot and smoke began to rise from the right front wheel well. I had two of my three children with me. I frantically told my 14 yr old son who was in the front passenger seat to get to the back and help his four yr old sister out of her car seat (we were still moving) i pulled into a parking lot and had them quickly exit the left sliding door of the van. Later that evening i went back to retrieve the van alone and as soon as the van began to move it made the most horrible grinding noise i have ever heard. I immediately knew it was a seized brake caliper, (not because i am a mechanic. I am a speech therapist). I knew because approx 4 months prior the van made the exact same sound with no warning when the right rear caliper seized and both front and back brakes were replaced! =$780). I drove to the closest brake shop where it was repaired the next day. Cost=$733. 68. I travel as a speech therapist. I was in jacksonville beach, fl during this fiasco. The prior brake repair was done in phoenix, az so i could not use the same company or question the warranty. It clearly isn't a warranty issue. Am i to believe it is normal to replace the entire brake system including rotors, drums, pads, discs, calipers, bushings, pin boots, etc,,, every 7,000 miles?? I think not. I didn't even know all those words until i purchased a routan. Something is wrong. These vans are dangerous. I will not drive my children long distances or on the interstate in the van, which i purchased because we don't all fit in the corolla. I am asking vw to reimburse me. We will see how that goes. Thank goodness all i have lost is money. |
| Vehicle Mileage at Failure | 64680 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 2V8HW34129RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |