| Issue ID | 873971 |
| Internal NHTSA # | 10417747 |
| Manufacurer | VOLKSWAGEN OF AMERICA, INC |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2009 |
| File date | 10/05/11 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | Bought the van in sept of 2009 with approximately 1000 miles. Were told it was a demo vehicle for auto shows. Had to bring it back within a couple of weeks for brake issues... Pounding-pulsating when stopping. Brake rotors and pads continually pulsate. Problem is worse when stopping on the downhill or when brakes are heated or pressured. Feel like we lose breaking ability when breaking on the downhill. We have brought the car in multiple times to have the situation corrected. Under warrantee agreement, rotors have been replaced a couple of times, pads replaced several times at volkswagon's expense. Problem continues to occur. Last service (5/10/11) at volkswagon dealership, brakes were inspected and we were told numerous problems needed fixing including front and rear rotors resurfaced, pads, etc. But even though car was still under warrantee, they would not cover the repairs and we would have to pay for them. Volkswagon has records of service to our van so know of the ongoing issue with the brakes from the time we purchased it. We have spoken to other owner who is experiencing same issue with her brakes. We feel that volkswagon needs to help solve this problem as obviously replacing rotors and pads does not solve the problem. We use this car to travel between homes in ct and fl and feel that this is a safety issue that needs to be addressed. Car was purchased from and serviced at volkswagon in and also serviced at in clearwater, fl. Last service, when they refused to cover cost of repairs to brakes was at in fl. We have complete set of service records. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) *tt |
| Vehicle Mileage at Failure | 32878 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OLDSMAR, FL |
| VIN pattern | 2V8HW54X59RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |