| Issue ID | 1082518 |
| Internal NHTSA # | 10607247 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2009 |
| File date | 15/04/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Your site wouldn't allow pull-down for affected parts earlier, here is part of the e-mail report i first sent dealer 5/6/14: " .. Something new is a problem w/my routan but i want to check in prior to making an appt. Since we so recently had it in for diagnostic check up. Here's what's happening it's very scary: 6 times now over the last 2 weeks it's just conked-out/shut off while i'm driving, leaving me with no steering, brakes or anything! Fortunately it's happened in low traffic areas on fairly straight roads so i've been able to coast to the side, but i'm getting scared to drive my van. Yesterday- it conked out three times... Bringing kids home from school-- again very scary, and once on a turn which was difficult but luckily no one was behind me... These events... All happened at low speed 15-30 mph and happen so quietly i can barely tell it's happened... It's like the key/ignition somehow flicks all by itself into the acc position. Then i have to wait til the van stops, turn the key and van all the way off and re-start. Then it seems to start up fine. But this happened three times just yesterday p. M.... It's dangerous, and i'm getting more and more scared to drive my van, but i have to with four kids and activities." today 6/30/14 (again) dealer found no problem. Cost to replace switch $989. 00. I researched delphi, china, austin martin and fully believe a commonality with gm recall exists. The routan is a vw & chrysler complicating my research. I've followed hierarchy- dealer, vw, now nhtsa but hit a road block(no pun). Please investigate this asap. Update 6/30- gm recalled 8m more as "unintended key ignition rotation"- exactly what's happening with my routan. I tried submitting this complaint earlier- but your website wouldn't allow. So this is not someone jumping on the bandwagon. This is real, please help. |
| Vehicle Mileage at Failure | 56212 |
| Number of Occurences | 6 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DARNESTOWN, MD |
| VIN pattern | 2V8HW34199RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |