| Issue ID | 983992 |
| Internal NHTSA # | 10514297 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | VOLKSWAGEN |
| Model | ROUTAN |
| Model Year | 2008 |
| File date | 10/03/09 |
| Component | CHILD SEAT |
| Product type code | VEHICLE |
| Description of the problem | I have the car seat graco my ride 65. I have had it now for 4 years. I was planning on using it again for my second daughter. After the end of the 2nd year, the straps that you pull began to fray. The latching system on the seat has been locking or getting stuck in the upright position making it hard for me to release my daughter from the straps. I am also having a hard time tightening her sufficiently enough because the latch gets stuck. The straps are also constantly getting tangled and twisted. I called graco and they said there was nothing they could do but send me a 40 dollar rebate when i buy another one of their seats. There is no parts that they can help me with replacing anything. I am very disgusted. I now had to purchase another graco high back booster for my 5 year old and now i have to purchase another seat for my baby. I wasn't planning on buying another seat for my baby. I wanted to use the my ride for my 2nd daughter. I am very upset. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | REISTERSTOWN, MD |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |